Return Policy

In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by LyfeFocus itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law.

RETURN POLICY

If you are unsatisfied with your purchase of a LyfeFocus product for any reason, you are entitled to a return VIA AMAZON WITHIN THE FIRST 30 DAYS Please check Amazon return policy.

LIMITED PRODUCT WARRANTY

Your use of LyfeFocus products is subject to LyfeFocus limited product warranty. LyfeFocus warrants to the original purchaser that your new products shall be free from defects in materials and workmanship under normal use within the product warranty date. The warranty must be registered within 45 days of purchase.

To register your Free Product Warranty – please click here

Please note, our warranties are as follows:

  • Hot/Cold Packs — 3 Month Warranty
  • Posture Corrector S1 — 6 Month Warranty
  • Lower Back Support Belt — 6 Month Warranty
  • Acupressure Mat — 6 Month Warranty

If any defects arise and a return authorization request is received by LyfeFocus within the applicable Warranty Period, LyfeFocus will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product.

If you meet the conditions set forth below. Shipping and handling charges, gift wrap fees, and taxes paid (such as VAT) are not refundable. To qualify for a replacement, you must meet all the following conditions:

  • return the product in good physical condition; and
  • include the return authorization number with your return.

If your return fails to meet any of the above conditions, we may, in our discretion, refuse to accept it or charge you a restocking fee of up to 15% of the original price.

NOT FOR RESALE

The LyfeFocus Store sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.

PRICING

Prices are stated in the applicable currency based on your selected location, and may not include shipping and handling charges or applicable taxes, which, if applicable, will be communicated to you before you place your order. We reserve the right to change the prices for any products or services in the LyfeFocus Store at any time without notice.

ORDERING, SHIPPING AND DELIVERY

We may refuse or cancel any order or limit any order quantity in our sole discretion, even after receiving your order. We may also require additional qualifying information prior to accepting or processing your order. While it is our practice to confirm orders by e-mail, your receipt of an e-mail confirmation does not constitute our acceptance of your order or our confirmation of an offer to sell a product or service.

If you wish to make a transaction through the LyfeFocus Store, you may be asked to supply certain relevant information, such as your payment and shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT TO USE ANY PAYMENT METHOD THAT YOU CHOOSE TO USE TO COMPLETE ANY SUCH TRANSACTION. By submitting such information, you grant to us the right to provide such information to third parties for purposes of facilitating transactions. Verification of information may be required prior to the acknowledgment or completion of any transaction.

The actual delivery of your order can be impacted by many events beyond our control, and you agree we are not liable for late deliveries. Title to the products will pass to you upon delivery of the products to the carrier; however, risk of loss of, or damage to, the products will pass to you upon delivery of the products to you.

In certain regions, although we are the operator of the LyfeFocus Store, the products and services may be sold to you by our appointed reseller, as the seller of record, pursuant to contractual arrangements between us and the reseller. As described above, this means you have a contract with that appointed reseller for the supply of those products and services. In such case, the point of purchase or your order confirmation will include the appropriate contact information for any issues relating to your order. LyfeFocus, Inc. and its affiliates are express third-party beneficiaries of these Terms in cases where these Terms are between you and the appointed reseller.

PRODUCT AND SERVICE AVAILABILITY

We reserve the right to add or remove products from the LyfeFocus Store at any time for any reason. We also reserve the right to change quantities available for purchase at any time, even after you place an order.

We make no representations as to the completeness, accuracy, reliability, validity or timeliness of any listings, descriptions or images (including, without limitation, any features and specifications such as weights and sizes) for any products or services available through the LyfeFocus Store. Such information and the availability of any product or service (including, without limitation, the validity of any coupon or discount) are subject to change at any time without notice. We make reasonable efforts to accurately display the attributes of products, including the applicable colours, however the actual colours you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours. It is your responsibility to understand LyfeFocus comply with all applicable local, state, federal and foreign laws (including minimum age requirements) regarding the purchase, possession and use of any product or service.